Maintenance Urban Dispatch Form V 4.0

 Be sure to convey to the customer all of the information provided in the script below: This Maintenance Service Call will be provided at your request to conduct a one-time diagnosis and maintenance of your facilities on your side of the demarcation point. The Service is provided only on analog AT&T Local Service customer lines. AT&T will provide a Service Technician to diagnose service problems and repair defects in your telecommunications Inside Wire equipment from the demarcation point to your telephone jacks and extensions. This Service does not include repair or replacement of telephone sets or repairs to non-standard wire and jacks. It also does not include any installation of new wiring. This Service covers only service problems within customer's premises at the location to which the Service Technician is dispatched. AT&T will not be responsible for restoration of premises if asked to repair concealed wire. The charge for this one time dispatch is $150.00 (Do not quote for BCAPPS if account shows Inside Wire agreement). IMPORTANT: Inform the customer that there may be a delay in billing based on the customer's bill cycle and the date the service is performed.

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ENTER DISPATCH REQUEST 

 Required Fields *
BMP Ticket Number *  ENTER BMP TICKET # ONLY
Trouble Number *  
Service Type *  
High Profile Customer Type   
  PUC Requirement

For Dispatches in CA,IA,IL,IN,MI,NC,OH and TN only

  
IW Maintenance Plan  *  
Customer Business Name *  
Customer Contact Name *  
Customer Contact Number *  
Customer Contact Ext   
Customer Address *  
Customer City *  
Customer State *  
Customer Zip *  
Dispatch Type *  
Repeat Dispatch  *  
Access Hours *  
Requested Dispatch Date * If vender meeet add Time
Enter as mm/dd/yyyy  00:00 AM/PM
Cable_ Pair   
Co-locate Address   
Co-locate City   
Co-locate State   
Co-locate Zip   
Trouble Description *  
Customer Name That Authorized Dispatch *    
Comments   
Analyst *  
Analyst Email *  
Analyst Call_ Back *  
Send To Urban for Dispatch  

Created By Rosario Panzarella 1/18/2007 Updated 1/18/2007